IMPORTANT TIP: We recommend that an anti-slip pad such as Supa Rug Grip is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
Please Note: This item cannot be delivered to a PO Box, only to a street address.
Mayfair brings with it the promise of captivating traditional design on a generous soft 11mm pile - featuring a range of sophisticated colours and patterning that bring charm to any space. Available in a huge amount of sizings including even runners, this range deserves both a close look and a loving home in which it can radiate its brilliant traditional style.
Features:
‰ۢ Dense 11mm pile
‰ۢ Colours won‰۪t run or fade
‰ۢ Classic traditional design
‰ۢ Easy to clean
‰ۢ Made in Egypt
‰ۢ Power Loomed
Please note:
Allow for a slight variation of colours depending on monitor settings.
Rug Dispatch and Shipping
New South Wales (NSW): Expect your rug in 2-4 days. For rural areas, delivery may take 3-7 days.
Australian Capital Territory (ACT): Rugs are delivered within 2-4 days. Rural areas can expect delivery in 3-7 days.
Victoria (VIC): Delivery time is 2-4 days. Rural areas may take 2-5 days.
Queensland (QLD): Standard delivery is 4-6 days. Rural areas may take 4-7 days, and Far North Queensland can expect delivery in 7-10 days.
South Australia (SA): Rugs are delivered within 4-6 days. Rural areas may take 4-7 days.
Western Australia (WA): Delivery time is 7-14 days. For rural areas, it's also 7-14 days, and Far North Western Australia can expect delivery in 8-14 days.
Tasmania (TAS): Expect your rug in 7-14 days.
Northern Territory (NT): Rugs are delivered within 7-14 days.
At Fantastic Rugs, our policy is crafted to simplify your experience, especially if unexpected issues arise during your purchase. By purchasing from our website, you're agreeing to our terms for returns, exchanges, and cancellations as detailed below:
Starting a Rug Return:
- When you initiate a return, we'll give you an RA (Return Authorization) number. Keep this number safe for a smooth return process.
- We arrange for a trusted courier to pick up the rug. After we receive it back, we issue a credit/refund, minus shipping and a restocking fee.
- Note: We may deduct $49 from your refund to cover return shipping and a 20% restocking fee per item. For higher shipping costs, we'll discuss with you before the return.
- Remember to put the RA number on the package's outside and follow the emailed return instructions.
- Additional costs may apply for returns from NT, Regional, and Remote areas, affecting your total refund.
- Contact us within 30 days of order receipt for return requests.
Order Cancellations:
- We may charge a 10% restocking fee per item for cancellations before dispatch. Post-dispatch cancellations must follow the Change of Mind Return process.
Damaged Rugs or Transit Damages:
- If you notice significant damage on delivery, refuse it and let us know. Choose between a full refund or a replacement shipped immediately.
- If you find damage after accepting the rug, contact us within 5 business days with photos. You can still opt for a refund or replacement.
- For damages during transit, direct any liability to the courier, though we'll assist you. Note that refunds or exchanges are processed after inspection at our warehouse, taking 7-14 business days.
Change of Mind:
- Change your mind? Return the item within 30 days for store credit or a refund, minus return costs.
- You cover return shipping (up to $49 if we arrange it) and a 20% restocking fee.
Return Eligibility:
- Contact us within 30 days of receiving your order.
- Returned products must be unused, in original packaging. Improper packaging or return of used items may incur extra fees.
Note: Rugs must be returned in 'as-new' condition. We're not responsible for damage due to incorrect packaging. Items in clearance/discontinued sections can't be returned for change of mind. Shipping costs above $49 are typically absorbed by us, but we'll discuss with you for higher fees. Non-Slip Underlay is non-refundable.
Wrong Item Delivered:
- If you receive the wrong item, inform us within 14 business days. We'll send the correct item and handle the return of the wrong one at no cost to you.
Helpful Images:
- Providing images can expedite the returns process.
Rug Care Tips for Longevity and Maintenance
Use a Rug Pad: We recommend that an anti-slip pad such as Supa Rug Grip is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
Rotate Your Rug: Ensure even wear and tear by rotating your rug every six months.
Professional Cleaning: Depending on usage, have your rug professionally cleaned every 3-6 years for optimal maintenance.
