IMPORTANT TIP: We recommend that an anti-slip pad such as Supa Rug Grip is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
Please Note: This item cannot be delivered to a PO Box, only to a street address.
This collection perfectly balances colour and design in a way that few other ranges have successfully done. Beautiful modern designs grace your space with the Ruby range from Rug Culture. Easy to clean and durable, this collection is set to become another classic addition to Australia’s
favourite rug brand.
- Polypropylene & Polyester Material
- Charming whimsical design
- Dense 10mm Pile Height
- Non Shedding Pile
- Made in Egypt
Allow for a slight variation of colours depending on monitor settings.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, contact us to arrange a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.